Terms of service

3. TERMS OF SERVICE

Last Updated: November 5, 2026

1. Introduction

These Terms of Service govern access to and use of the Comfrt website and online store, operated by HENRIQUEZ VENTURES LLC.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies.

If you do not agree with these terms, you should not use our website or purchase products through our store.

2. Business Information

Brand Name: Comfrt
Legal Business Name: HENRIQUEZ VENTURES LLC
Registered Business Address: 4366 SW 161st Pl, Miami, FL 33185, United States
EIN: 39-4255247
Customer Support Email: support@comfrt.pro
Customer Support Phone: +1 646-209-9461
Website: https://comfrt.pro

The business operates the online store under the brand name Comfrt.

3. Eligibility and Use of the Website

By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree not to use our website:

For unlawful purposes.
To violate applicable laws or regulations.
To interfere with website security or functionality.
To submit fraudulent orders.
To distribute malicious software.
To infringe the rights of third parties.

We reserve the right to restrict access to the website where necessary to protect our business, customers, or services, subject to applicable law.

4. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, and prices.

However, product images and descriptions may differ slightly from the physical product due to screen settings, manufacturing variations, or presentation differences.

Such variations do not affect any mandatory rights relating to defective, misdescribed, or non-conforming products.

We reserve the right to correct errors, inaccuracies, or omissions in product information.

5. Prices and Currency

All prices are displayed in the currency indicated on the website or during checkout.

Depending on the customer's location and store settings, prices may be displayed in United States dollars (USD) or British pounds sterling (GBP).

Prices may change without prior notice, but changes will not affect orders already accepted.

Customers are responsible for any applicable taxes, customs duties, or import charges that are not collected at checkout, subject to applicable law.

6. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of the order but does not necessarily constitute final acceptance.

We reserve the right to refuse or cancel an order where legally justified, including:

Suspected fraudulent activity.
Payment authorization failures.
Incorrect pricing or product information.
Product unavailability.
Shipping restrictions.

If payment has already been collected for an order that is canceled, an appropriate refund will be issued.

7. Payment Processing

Payments are processed through third-party payment processors and payment services supported by Shopify.

By submitting payment information, you authorize the applicable payment provider to process the transaction.

The name that may appear on your payment card statement is:

Comfrt

HENRIQUEZ VENTURES LLC does not intentionally store complete payment card numbers or card security codes on its own systems.

8. Shipping and Fulfillment

Products sold through Comfrt are shipped directly from China through third-party suppliers and fulfillment partners.

Orders generally require:

Processing time: 1 to 3 business days.
Estimated delivery time: 8 to 16 business days after shipment.

Delivery estimates are not guarantees.

Products in the same order may arrive in separate packages and at different times.

Customers are responsible for providing accurate delivery information.

For additional details, customers should consult our Shipping Policy.

9. Customs Duties and Import Charges

International shipments may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless such charges are collected at checkout or otherwise expressly included in the purchase price, these amounts are the customer's responsibility to the extent permitted by applicable law.

Customs authorities may inspect or delay shipments.

10. Returns and Refunds

Our Return and Refund Policy governs requests for refunds and applicable cancellation rights.

Our commercial refund request period is 30 calendar days from the delivery date, subject to mandatory statutory rights.

Approved refunds are processed to the original payment method.

Comfrt does not require customers to physically return products when a refund or cancellation is approved under its applicable policy.

Nothing in these Terms limits statutory consumer rights under applicable United States or United Kingdom law.

11. United Kingdom Consumer Rights

For customers in the United Kingdom, nothing in these Terms excludes or restricts rights that cannot legally be excluded or restricted.

This includes applicable rights under:

Consumer Rights Act 2015.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Applicable UK data protection legislation.

Where legally applicable, customers may cancel eligible distance purchases within 14 calendar days after receiving the goods.

12. Intellectual Property

All website content, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to HENRIQUEZ VENTURES LLC or its respective rights holders.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written authorization, except where permitted by law.

13. Third-Party Services

Our website may use third-party applications, payment providers, analytics services, advertising platforms, shipping services, and marketing tools.

These services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services beyond our responsibilities under applicable law.

14. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its services are provided on an available basis.

We do not guarantee uninterrupted website access or error-free operation.

Nothing in these Terms excludes any warranty or consumer protection that cannot legally be excluded, including applicable statutory rights concerning product quality, fitness for purpose, and conformity with descriptions.

15. Limitation of Liability

To the maximum extent permitted by applicable law, HENRIQUEZ VENTURES LLC shall not be liable for indirect or consequential losses arising from the use of the website where such exclusion is legally permitted.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence where exclusion is prohibited.
Fraud or fraudulent misrepresentation.
Intentional misconduct where liability cannot legally be excluded.
Breach of mandatory consumer rights.
Any other liability that cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by law, users agree not to misuse the website or violate these Terms in a manner that causes unlawful harm to HENRIQUEZ VENTURES LLC or third parties.

Nothing in this section creates liability beyond what applicable law permits.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Any dispute shall be subject to the jurisdiction of the competent courts in Florida, United States, to the extent legally permitted.

For consumers residing in the United Kingdom, this clause does not deprive them of mandatory consumer protections or any right to bring proceedings in a jurisdiction that applicable law makes available to them.