Refund policy

1. RETURN AND REFUND POLICY

Last Updated: November 5, 2026

This Return and Refund Policy applies to all purchases made through Comfrt, operated by HENRIQUEZ VENTURES LLC.

Business Information

Brand Name: Comfrt
Legal Business Name: HENRIQUEZ VENTURES LLC
Registered Business Address: 4366 SW 161st Pl, Miami, FL 33185, United States
EIN: 39-4255247
Customer Support Email: support@comfrt.pro
Customer Support Phone: +1 646-209-9461
Billing Statement Name: Comfrt
Website: https://comfrt.pro

1. Refund Eligibility

Customers may request a refund within 30 calendar days from the date their order is delivered.

Refund requests may be considered under the following circumstances:

The product arrives damaged or defective.
The customer receives an incorrect item.
The order has not been delivered within the maximum estimated delivery period.
The customer is dissatisfied with the product and submits a refund request within the applicable 30-day period, accompanied by a photograph of the product.

All requests are reviewed individually by our customer support team.

For damage, defects, incorrect items, or dissatisfaction claims, customers may be asked to provide photographs and their order information to help us assess the request.

The photograph requirement applies to our discretionary commercial refund process and does not restrict any mandatory statutory rights available to consumers.

2. No Physical Return Required

Comfrt operates a refund process that does not require customers to physically return products.

If a refund request is approved:

The customer is not required to ship the product back.
No physical return shipment is necessary.
The customer may keep the product or dispose of it.
The refund will be processed without requiring the product to be returned to HENRIQUEZ VENTURES LLC or its suppliers.

Customers should not send products back unless specifically instructed otherwise in writing. No return shipment is required under this policy.

3. How to Request a Refund

To request a refund, customers must contact our support team by email:

support@comfrt.pro

The request must be submitted within 30 calendar days from the delivery date.

Customers should include:

Full name used when placing the order.
Order number.
Description of the reason for the refund request.
Photographs of the product when applicable.

Our customer support team will review the request and communicate the decision by email.

4. Refund Processing

Once a refund has been approved, the refund will be issued to the original payment method used for the purchase.

Refunds generally take 5 to 10 business days to appear on the customer's account or payment statement, depending on the payment provider and financial institution.

For cancellations exercised under applicable United Kingdom consumer legislation, refunds will be processed within the statutory timeframe. Where no physical return is required, the refund will be issued no later than 14 calendar days after we are informed of the cancellation, subject to applicable legal requirements.

The billing descriptor appearing on the customer's payment statement is:

Comfrt

5. United Kingdom Statutory Right to Cancel

Customers located in the United Kingdom have a statutory right to cancel eligible distance purchases within 14 calendar days after receiving the goods, without providing a reason.

For orders containing multiple items delivered separately, the cancellation period generally begins when the customer receives the last item.

To exercise this right, customers must communicate their decision to cancel within the statutory period by contacting:

support@comfrt.pro

Customers may use the cancellation form included in this policy or provide another clear statement of their decision.

Comfrt voluntarily waives the requirement for customers to physically return goods when exercising an eligible cancellation under this policy. Customers may therefore keep or dispose of the goods, and no physical return shipment will be required.

Upon a valid cancellation, we will refund the applicable payments, including standard delivery charges where required by law. Any additional delivery charges resulting from the customer's choice of a more expensive delivery method may be excluded to the extent permitted by law.

The statutory cancellation right does not apply to goods that fall within legally recognized exceptions, including personalized goods and sealed goods unsuitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

Nothing in this policy limits statutory consumer rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

6. Non-Refundable Items

The following items are not eligible for discretionary refunds, except where mandatory consumer law provides otherwise:

Personalized or custom-made products.
Gift cards.
Personal hygiene products with a broken or removed protective seal, where the applicable legal exception applies.

These exclusions do not affect rights relating to defective, damaged, misdescribed, or otherwise legally non-conforming products.

7. Late or Missing Refunds

If an approved refund has not appeared within the expected timeframe, customers should:

Check their original payment account.
Contact their bank or payment provider.
Contact our support team at support@comfrt.pro if the refund remains unaccounted for.

8. Undelivered Orders

If an order has not arrived within the maximum estimated delivery period of 16 business days after shipment, customers may contact us to request an investigation and a refund where applicable.

This provision does not limit any additional rights available under applicable consumer protection legislation.